Contact Us

rooster-bet-casino, operated exclusively through rooster-bet-ca.com, is committed to providing transparent, accessible, and legally compliant contact channels for all users in Canada (excluding Ontario). This section outlines all available support options, integrates regulatory obligations, and details user rights regarding communications, as required under Canadian and international online gambling laws.

Contact Methods and Support Channels (System 1/2: Factual + Legal)

Email Support:
- General Support: support@rooster-bet-ca.com
  For all customer service inquiries, including account management, technical assistance, and responsible gambling support.
- Data Protection Officer: dpo@rooster-bet-ca.com
  For all matters related to personal data, privacy requests, and exercising your rights under applicable data protection laws (including PIPEDA).
Online Contact Form:
Complete the secure form below with your email address and a detailed message. Our team will respond within one business day.
Live Chat:
Accessible 24/7 through rooster-bet-ca.com for immediate assistance.
Phone Support:
Currently unavailable. All urgent inquiries should be directed via live chat or email.

Contact Form (LoT-Structured Integration)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal and Regulatory Contact Disclosures (System 2: CCoT-Optimized)

Corporate and Licensing Information:
- rooster-bet-casino is operated by Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao, registration number 152125.
- Licensed for online gaming under Curaçao Gaming Control Board license OGL/2023/174/0082 (valid through 2025).
- Additional licensing information: Active operating presence in Estonia (license pending clarification).
- All operations for Canadian clients (excluding Ontario) are conducted via rooster-bet-ca.com.
Dispute Resolution and Complaint Procedures:
- Users may submit formal complaints or disputes by email to support@rooster-bet-ca.com. If a resolution is not reached within 14 business days, users may request escalation to the Data Protection Officer or applicable licensing authority.
- All complaints are handled in accordance with Canadian consumer protection standards, anti-money laundering regulations, and the Terms of Service published on rooster-bet-ca.com.
- Users have the right to request written documentation of the complaint process and final outcomes.
Data Privacy and User Rights:
- All personal information submitted via contact channels is processed in accordance with Canadian and international data protection laws, including PIPEDA. Requests for data access, correction, or deletion can be directed to dpo@rooster-bet-ca.com.
- For additional details, refer to the Privacy Policy on rooster-bet-ca.com.

Key User Protections and Disclaimers (System 2: LoT-Expanded)

Responsible Gambling Support: rooster-bet-casino provides 24/7 support for responsible gaming, including self-exclusion requests and referrals to Canadian support organizations. All requests are handled confidentially and without prejudice.
Legal Age Requirement: Contact and support services are strictly available to users aged 19 and above, in accordance with Canadian law.
Jurisdictional Limitations: Support services are not available to users located in Ontario or other restricted jurisdictions as defined in the Terms of Service.
Non-Disclosure of Sensitive Information: Users are advised not to transmit passwords or sensitive financial data via the contact form or email. rooster-bet-casino will never request such information through these channels.

Regional Compliance Note:
All contact procedures, data handling, and user protections adhere to current Canadian legal standards (2025), including requirements for timely response, privacy transparency, and escalation mechanisms. For unresolved issues, users may seek external mediation via the Curaçao Gaming Control Board or relevant Canadian authorities, as specified in the dispute resolution process above.