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Privacy Policy

This privacy policy explains how rooster-bet-casino, accessible via rooster-bet-ca.com, collects, uses, discloses, and protects your personal information. It applies to all players, website visitors, and users of our services. The effective date of this policy is November 6, 2025.

Who We Are

OBSERVE: rooster-bet-casino operates through rooster-bet-ca.com and is owned and managed by Dama N.V., a company registered under Curaçao law (registration number: 152125), with its legal address at Scharlooweg 39, Willemstad, Curaçao. Regulatory oversight is provided by the Curaçao Gaming Control Board (license OGL/2023/174/0082, valid through 2025) and, for certain services, by Estonian authorities. For all data protection matters, our appointed Data Protection Officer (DPO) can be contacted at dpo@rooster-bet-ca.com. Support inquiries can be directed to support@rooster-bet-ca.com.

What Personal Data We Collect

OBSERVE: rooster-bet-ca.com collects and processes a range of personal and technical data to ensure compliance with CA regulations and industry standards.

  • Personal Identification Data: Full name, date of birth, address, email address, phone number, and account credentials provided during registration and verification.
  • Technical Data: IP address, device identifiers, browser type, operating system, access times, and server logs collected automatically when accessing or using the platform.
  • Payment Information: Banking details, payment card information, cryptocurrency wallet addresses (where applicable), deposit and withdrawal records.
  • Behavioral Data: Betting and transaction history, gameplay logs, user preferences, website interactions (such as clicks and navigation paths), and communication records.
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party analytics cookies, advertising identifiers, and similar tracking technologies (see "Cookies & Tracking Technologies" for details).

Legal Basis for Processing

OBSERVE: rooster-bet-ca.com processes your data under several recognized legal grounds in accordance with CA regulations and international standards.

  1. User Consent: Data is processed where you have provided explicit consent, such as for marketing communications or the use of certain cookies.
  2. Contractual Necessity: Processing is required to fulfill our agreement with you, including account creation, management, payment processing, and delivery of gaming services.
  3. Legitimate Interests: Data is processed to further our legitimate business interests, including fraud detection, security, analytics, and service improvement, provided these interests are not overridden by your rights.
  4. Legal Obligations: We are required to process certain data to comply with laws and regulations, such as Know Your Customer (KYC), Anti-Money Laundering (AML) requirements, tax reporting, and regulatory audits.

REFLECT: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

Purpose of Processing

  • Service Provision: To register and maintain your account, process transactions, and deliver gaming services.
  • Compliance & Security: To verify identity, detect and prevent fraud, comply with legal and regulatory obligations, and ensure the security of our systems.
  • Service Improvement & Analytics: To monitor usage, analyze trends, and enhance user experience through website optimization and new feature development.
  • Marketing Communications: To send you promotional offers and service updates, with your consent and subject to your marketing preferences.
  • Customer Support: To respond to your inquiries, complaints, and requests efficiently.

Disclosure & Sharing

OBSERVE: rooster-bet-ca.com may disclose your personal data to third parties in strict accordance with CA laws, gaming regulations, and for legitimate business purposes.

  • Payment Partners: Banks, payment processors, and financial institutions to facilitate deposits, withdrawals, and payment verification.
  • Service Providers: IT support, hosting companies, analytics services, and customer support vendors operating under confidentiality agreements.
  • Regulatory Authorities: Governmental agencies and gaming regulators (e.g., Curaçao Gaming Control Board, Estonian authorities) as required by applicable law or during regulatory audits.
  • Affiliates & Group Companies: Other entities within the Dama N.V. group for internal administration and compliance purposes, subject to equivalent protections.
  • Advertising Networks: Select partners for marketing purposes, strictly with your prior consent and in line with your preferences.

REFLECT: All third-party disclosures are governed by data processing agreements to ensure the continued protection of your personal data.

International Transfers

OBSERVE: rooster-bet-ca.com may transfer your personal data outside of Canada, including to Curaçao (registered office), Estonia (licensed operations), and other jurisdictions where service providers or affiliates are located.

  • Protection Measures: Data transfers are conducted in accordance with applicable data protection laws and are safeguarded using Standard Contractual Clauses (SCCs), adequacy decisions, or equivalent mechanisms.
  • Third-Party Safeguards: All recipients are contractually obligated to provide a level of data protection comparable to that required by CA and international standards.
  • Regional Compliance: For transfers to the European Economic Area (EEA) or other regulated regions, we ensure compliance with the General Data Protection Regulation (GDPR) and similar frameworks.

Data Retention

OBSERVE: rooster-bet-ca.com retains personal data only as long as necessary for its intended purposes and in compliance with legal, regulatory, and contractual obligations.

  1. Personal Data: Retained for the duration of your account and up to 5 years following account closure or final transaction, unless a longer retention period is required by law (e.g., AML/KYC).
  2. Technical & Behavioral Data: Stored for up to 2 years for analytics and security purposes, after which it is anonymized or deleted.
  3. Payment Data: Maintained for up to 7 years to meet financial reporting and anti-fraud requirements.
  4. Deletion Criteria: Data is deleted or anonymized upon user request (subject to regulatory limitations), expiration of retention periods, or when it is no longer necessary for processing purposes.

REFLECT: All deletions are performed securely and in accordance with industry best practices.

Your Rights

OBSERVE: rooster-bet-ca.com upholds robust privacy rights aligned with GDPR, CA data protection laws, and international standards.

  • Right of Access: You may request confirmation of whether we process your personal data and obtain a copy of your data.
  • Right to Rectification: You may request correction of inaccurate or incomplete personal data.
  • Right to Erasure: You may request deletion of your data under certain circumstances, subject to legal and regulatory retention requirements.
  • Right to Restrict Processing: You may request that we limit processing of your data in specific situations.
  • Right to Object: You may object to data processing based on legitimate interests or for direct marketing purposes.
  • Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format and have it transmitted to another controller.
  • Right to Withdraw Consent: You may withdraw your consent to marketing or other processing activities at any time.

Exercising Your Rights

  1. Submission: Submit requests via email to dpo@rooster-bet-ca.com or, where available, through your account dashboard.
  2. Verification: We may require proof of identity before processing your request to protect your privacy.
  3. Response Time: We will respond within 30 days of receiving your request, with extensions permitted only in complex cases as allowed by law.
  4. Free of Charge: All rights requests are processed free of charge, except in cases of manifestly unfounded or excessive requests.
  5. Regional Reference: For users from Mexico, the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) applies, providing similar rights and protections.

Cookies & Tracking Technologies

OBSERVE: rooster-bet-ca.com utilizes cookies and similar technologies to enhance user experience and fulfill regulatory compliance.

  • Session Cookies: Enable basic platform functionality and are deleted after you close your browser.
  • Persistent Cookies: Remain on your device for a set period to remember preferences and login details.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics) and advertising, subject to your consent.
  • Purposes: Functional (site navigation), analytics (usage statistics), and advertising (personalized offers).
  • Management: You can manage or disable cookies through your browser settings or, where provided, our internal cookie management panel.

Data Security

OBSERVE: rooster-bet-ca.com employs state-of-the-art security measures to protect your data against unauthorized access, alteration, or loss.

  • Encryption: TLS 1.2+ encryption for all data in transit and robust encryption at rest.
  • Multi-Factor Authentication (MFA): Enforced for all administrative access to sensitive systems.
  • Access Controls: Strict role-based access and least-privilege policies for staff.
  • Security Audits: Regular independent security assessments and penetration testing.
  • Training: Mandatory staff training on data protection and security awareness.
  • Incident Response: Documented procedures for identifying, responding to, and notifying affected users and authorities of data breaches.
  • Compliance: Adherence to ISO 27001 and SOC 2 standards where applicable.

Complaints & Contacts

OBSERVE: rooster-bet-ca.com is committed to transparent and effective resolution of privacy-related concerns.

  1. Primary Contact: Email the Data Protection Officer at dpo@rooster-bet-ca.com or contact support at support@rooster-bet-ca.com.
  2. Online Feedback: Where available, use the website's contact form or your account dashboard to submit concerns.
  3. Postal Address: Data Protection Officer, Dama N.V., Scharlooweg 39, Willemstad, Curaçao.
  4. Complaint Handling: Complaints are acknowledged within 2 business days and investigated promptly, with a substantive response provided within 30 days.
  5. Escalation: If you are dissatisfied with our response, you may escalate your complaint to a relevant supervisory authority:

Updates

OBSERVE: rooster-bet-ca.com may update this privacy policy to reflect changes in legal requirements, business practices, or technology.

  • Notification Procedures: Users will be informed of significant changes via email, website banner notifications, and alerts in the account dashboard.
  • Advance Notice: For material changes, we will provide at least 30 days' advance notice before the new terms take effect.
  • User Options: You may object to changes or close your account without penalty during the notice period.
  • Version Control: Last updated: November 6, 2025.
  • Changelog: Material changes will be summarized in an accessible changelog at the beginning of this policy.

If you have any questions regarding this policy, please contact our Data Protection Officer at dpo@rooster-bet-ca.com.